Frequently Asked Questions – DecorVibe US
Welcome to the DecorVibe US FAQ section. Here, we answer the most common questions about shopping, shipping, returns, and our products to help you have a smooth and enjoyable experience on decorvibeus.com.
1. What products do you offer?
At DecorVibe US, we specialize in high-quality ZARA Home products. Our collection includes a wide range of home décor items such as furniture, bedding, kitchenware, decorative accessories, lighting, and textiles. Every product is carefully selected to combine modern style with functionality, helping you create beautiful and comfortable living spaces.
2. How do I place an order?
Placing an order is simple:
- Browse our website and select the products you wish to purchase.
- Choose the desired quantity, color, and size where applicable.
- Add items to your shopping cart.
- Proceed to checkout, fill in your shipping and payment details, and confirm your order.
Once your order is successfully placed, you will receive an order confirmation email.
3. What payment methods are accepted?
We accept various secure payment methods, including major credit and debit cards, PayPal, and other online payment options. All transactions are encrypted to ensure your financial information is safe.
4. How long does shipping take?
Domestic orders within the United States typically arrive within 3–7 business days. International shipping times may vary depending on the destination. After your order is shipped, you will receive a tracking number so you can monitor its progress.
5. What are the shipping costs?
Shipping costs depend on your location, the size of your order, and the shipping method selected. We occasionally offer free shipping promotions on orders over a certain value. Any applicable shipping fees will be clearly displayed during checkout.
6. Can I return or exchange a product?
Yes, we accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Exchanges are possible by returning the original item and placing a new order. For detailed instructions on returns, please visit our Returns Policy page.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment through the carrier’s website. If you encounter any issues with tracking, our customer service team is available to assist you.
8. Are your products authentic?
Yes, all products sold on decorvibeus.com are genuine ZARA Home items. We ensure that every product meets strict quality standards and is delivered in perfect condition.
9. How do I contact customer service?
If you have any questions, concerns, or special requests, our customer service team is ready to help. Please visit our Contact Page for assistance. We strive to respond to all inquiries promptly and professionally.
10. Can I get gift wrapping or special packaging?
Currently, gift wrapping options may be available for selected items. Please check the product description or contact customer service for specific requests.
At DecorVibe US, our goal is to provide an exceptional shopping experience while bringing the elegance, quality, and style of ZARA Home directly to your home. We are committed to ensuring that every customer is satisfied with their purchase and enjoys decorating their living space with our carefully curated collection.