Returns & Refund Policy – DecorVibe US
At DecorVibe US, we are committed to ensuring your complete satisfaction with every ZARA Home purchase. If for any reason you are not fully satisfied with your order, our Returns & Refund Policy makes it simple and convenient to return products and receive a refund or exchange.
1. Eligibility for Returns
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, products must be:
- Unused and in their original condition
- In the original packaging, with all labels and protective materials intact
- Not damaged or altered in any way
Please note that certain items, such as customized products or clearance items, may not be eligible for return. These exceptions will be clearly indicated on the product page.
2. How to Initiate a Return
To start a return, please visit the Returns section on decorvibeus.com and complete the online return form. You will receive instructions on how to package and ship the items back to us. All returns must include the original invoice or proof of purchase.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was delivered. We recommend using a trackable shipping method to ensure your return reaches us safely. Once we receive and inspect your returned items, we will process your refund or exchange promptly.
4. Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days after we receive your returned items for the refund to appear in your account, depending on your bank or payment provider. The original shipping costs are non-refundable, except in cases where the item is defective or incorrectly shipped.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please indicate your preference on the return form. Once we receive the returned item, we will process the exchange and ship the new item to you. Any difference in price will be applied accordingly.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately with a description and photos of the issue. We will arrange a replacement or refund at no additional cost to you.
7. International Returns
For international orders, returns follow the same 30-day eligibility and product condition rules. Customers are responsible for international return shipping unless the item is defective or incorrectly shipped. Please allow additional time for transit and processing.
8. Contact Customer Service
Our dedicated customer service team is available to assist with any questions regarding returns, exchanges, or refunds. Please visit the Contact Page on decorvibeus.com for assistance.
At DecorVibe US, we want you to shop with confidence, knowing that your satisfaction is our top priority. Our Returns & Refund Policy is designed to make returning or exchanging items as easy and stress-free as possible, ensuring that every customer enjoys the elegance, quality, and comfort of ZARA Home products.